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Helpdesk Support Analyst

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Helpdesk Support Analyst

The role of the Helpdesk Support Analyst is to provide first line support services to both local and offsite customers with technical problems and requests including connectivity, access, computer hardware, operating system, and software application functions. Responsible for fielding, diagnosing, and troubleshooting customer requests and issues via the phone and e-mail. Must have strong communication and customer service skills to successfully work with a wide variety of customers to identify, troubleshoot, and resolve problems.

Required Skills & Experience

  • Mac
  • Windows
  • iOS
  • Tier I Troubleshooting

Desired Skills & Experience

  • 5-7 years' experience with Mac / Windows desktops, laptops, Smartphones, iPads and iPhones support 
  • Strong technical skills, ability to troubleshoot software, hardware and network connectivity issues
  • Experience with installation, upgrade, and maintenance of software, hardware, and peripherals
  • Familiarity with Microsoft Office, Adobe suite of products
  • Strong customer service skills including follow-up, verbal and written communication
  • Team-oriented individual 
  • Communicate technical issues in non-technical terms
  • Multitasks in a dynamic work environment

What You Will Be Doing

Tech Breakdown

  • 85% Mac
  • 15% Windows

Daily Responsibilities

  • 100% Hands On

The Offer

  • Competitive Pay: Up to $30/Hour, DOE
  • Contract Duration: 18+ Months

You will receive the following benefits:

  • Medical & Dental Insurance
  • Health Savings Account (HSA)
  • 401(k) after 6 months
  • Paid Sick Time Leave
  • Pre-tax Commuter Benefit

Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.

Jobspring Partners, part of the Motion Recruitment network, provides IT Staffing Solutions (Contract, Contract-to-Hire, and Direct Hire) in major North American markets. Our unique expertise in today’s highest demand tech skill sets, paired with our deep networks and knowledge of our local technology markets, results in an exemplary track record with candidates and clients.

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Helpdesk Support Analyst
  • Jake Schneider

  • Recruiter
  • Jobspring Los Angeles - NIN

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